Introduction to healthcare quality management

Includes bibliographical references and index.

Machine generated contents note: ch. 1 Focus on Quality -- Learning Objectives -- Key Words -- What Is Quality? -- Healthcare Quality -- Conclusion -- For Discussion -- Websites -- References -- ch. 2 Quality Management Building Blocks -- Learning Objectives -- Key Words -- Quality Management Activities -- Case Study -- Quality Management Milestones in Industry and Healthcare -- External Forces Affecting Healthcare Quality Management -- Quality Management Requirements -- Conclusion -- For Discussion -- Websites -- References -- ch. 3 Measuring Performance -- Learning Objectives -- Key Words -- Measurement in Quality Management -- Case Study -- Measurement Characteristics -- Measurement Categories -- Selecting Performance Measures -- Constructing Measures -- Measures of Clinical Decision-Making -- Balanced Scorecard of Measures -- Conclusion -- For Discussion -- Websites -- References -- ch. 4 Evaluating Performance -- Learning Objectives -- Key Words --

Contents note continued: Assessment in Quality Management -- Display Data -- Case Study -- Compare Results with Expectations -- Determine Need for Action -- Conclusion -- For Discussion -- Websites -- Statistical Process Control Resources -- References -- ch. 5 Continuous Improvement -- Learning Objectives -- Key Words -- Improvement in Quality Management -- Case Study -- Performance Improvement Steps -- Conclusion -- For Discussion -- Websites -- References -- ch. 6 Performance Improvement Tools -- Learning Objectives -- Key Words -- Qualitative Improvement Tools -- Improvement Project Reports -- Conclusion -- For Discussion -- Websites -- References -- ch. 7 Improvement Project Teams -- Learning Objectives -- Key Words -- Project Participants -- Team Meetings -- Team Dynamics -- Conclusion -- For Discussion -- Websites -- References -- ch. 8 Improving Patient Safety -- Learning Objectives -- Key Words -- Safety in Healthcare -- Preventing Mistakes -- Measuring Patient Safety --

Contents note continued: Improving Patient Safety -- Patient Engagement in Safety -- Conclusion -- For Discussion -- Websites -- References -- ch. 9 Achieving Reliable Quality and Safety -- Learning Objectives -- Key Words -- Reliable Performance -- Applying Reliability Principles -- Case Study -- Monitoring Performance -- Realizing Sustained Improvements -- Conclusion -- For Discussion -- Websites -- References -- ch. 10 Managing the Use of Healthcare Resources -- Learning Objectives -- Key Words -- Utilization Management -- Denning Appropriate Services -- Measurement and Assessment -- Utilization Improvement -- Discharge Planning -- Case Study -- Utilization Management Structure -- Conclusion -- For Discussion -- Websites -- References -- ch. 11 Managing Quality in Population Health Care -- Learning Objectives -- Key Words -- Provider Involvement in Population Health Care -- Provider Strategies for Population Health Care -- Case Study --

Contents note continued: Quality Management in Population Health Care -- Case Study -- Conclusion -- For Discussion -- Websites -- References -- ch. 12 Organizing for Quality -- Learning Objectives -- Key Words -- Quality Management System -- Quality Management Plan -- A Hospitable Environment -- Conclusion -- For Discussion -- Certification Information for Quality Support Professionals -- Websites -- References.